Delivery

 

Shipping charges are a minimum of £4.50 - For larger or heavier items, the shipping charge may be higher. If you are purchasing more than one item in the same order, there will be a small additional charge for each item. The final shipping charge will be shown in the 'checkout' page upon registration, when you are ready to make payment.

 

Cedar Tots aim to deliver your item within 48hrs (working days) of cleared payment. This does not include bedroom furniture sets. If items are purchased at the weekend, they will be despatched on the Monday following that weekend. In circumstances whereby goods might be delayed, you will be notified by email. At this point we can either arrange for the goods to be delivered at a later date or refund you in full for the cost of the items ordered.

All items purchased for delivery to non-mainland UK, including Northern Ireland will be subject to further shipping charges. Please contact Cedar Tots for charge rates.

If purchaser is not in at time of delivery, the courier delivering item(s) will leave a card to inform how to arrange a time to re-deliver. If purchaser is repeatedly un-available to accept delivery, the item(s) will be returned to Cedar Tots. In the event of this happening, any additional shipping charges incurred by Cedar Tots will be passed on to the purchaser. Once the additional charges have been paid by the purchaser, items will be delivered again.

Damaged in Transit

 

In the event of items damaged during delivery, please contact Cedar Tots by email with your User ID and item number. This must be done within 24 hours of receipt of item.  Damaged items reported within the said 24 hours will be collected free of charge.

Exchange & Returns

 

Cedar Tots will refund or exchange any items within 7 days ONLY of purchase that is found to be unsuitable. Contact Cedar Tots by email with user ID and reason for return, for exchange procedure.

Products to be returned must be unused and still in complete original packaging.  All booklets and instructions must be included

Item(s) must be received by Cedar Tots within four days of authorisation for return. Click here to fill in return authorisation form .

Original shipping costs are not refundable. Purchaser is responsible for shipping costs for item(s) returned.

If item(s) are found to be used or unsuitable for resale on receipt by Cedar Tots, refund will not be issued and item will only be returned to purchaser once shipping costs are paid.

Please click here for full Terms & Conditions of this website .